The Waves COVID-19 Information
Last Update: 1:00pm, Friday May 15, 2020.
Current Trading Status
Due to COVID-19 precautionary measures The Waves is CURRENTLY CLOSED. All facilities are CLOSED.
Friday, May 15:
- RE-OPENING UPDATE: 1:00pm: The Waves is electing to remain closed despite the Federal Government's plan to re-open eateries from May 16. At this stage the 10-person patron/customer maximum is too few to be viable so The Waves plans to re-open at a later time when further easing of restrictions are applied.
Monday, March 23:
- PHONING THE WAVES: 3:14pm: The Waves has now temporarily ceased taking phone calls. Our phone line is still active, however calls will go to an automated message service. Until further notice, to contact the club please do so via social media or email.
- THE WAVES SPORTS CLUB IS NOW CLOSED: 8:17am: Due to the Federal Government's announcement last night to close all licensed venues, The Waves Sports Club has ceased trading is now completely closed to the public. This includes all facilities. This forced closure will remain in effect until the Australian Federal Government allows a re-opening. There is no estimated time as to when this might occur.
Friday, March 20:
- CAPACITY CROWDS (Updated): 2:22pm: The Australian Federal Government has announced new crowd limit restrictions, stating there must be a minimum of four square metres provided per person in an enclosed space.
The Waves Sports Club has therefore now clearly labelled six separate zones of the club and the maximum amount of people allowed in each zone:
|ZONE 1 - Opulence Gaming Room||90 persons capacity|
|ZONE 2 - Sticky Fingers Cafe Lounge||94 persons capacity|
|ZONE 3 - Horizons Bar||45 persons capacity|
|ZONE 4 - Rock Salt Bistro||99 persons capacity|
|ZONE 5 - Sails Function Room||75 persons capacity|
|ZONE 6 - Pier One Function Room||35 persons capacity|
Thursday, March 19:
- BISTRO RESERVATIONS: 4:22pm: Effective immediately, Rock Salt Bistro is once again taking reservations, however limits are set to a maximum of 15 persons per booking. Please call The Waves' reception desk on 4152 1531 to make your lunch or dinner booking.
- MEMBERSHIP DRAWS (update): 11:19am: Effective immediately, all membership draws at The Waves including the Birthday Draw, Tuesday Barrel Draw, the Wednesday Membership Draw, the Thursday Membership Draw, and the Friday Membership Draw have been reinstated.
- BINGO (update): 11:15am: Effective from and including Sunday, March 22 all bingo sessions will be reinstated at The Waves to be hosted at their usual times. However a crowd limit of 90 persons for each bingo session will be enforced.
- LIVE MUSIC (update): 11:13am: Effective immediately all live music will be reinstated at The Waves including Thursday, Friday, Saturday, and Sunday live music at regular times.
- CAPACITY CROWDS (Updated): 8:29am: The Australian Federal Government has now better explained its 100-person social gathering statement, ruling now that the 100-person limit is to be applied to each enclosed space of the business. This will therefore allow The Waves to have 100 people in Opulence Gaming Room, 100 people in the main club, and 100 people in the function rooms at the same time.
Wednesday, March 18
- KIDS PLAY FACILITY: 12:56pm: Effective immediately, The Waves Little Waves Play Facility is closed. This change will remain in effect until further notice.
- COURTESY BUS: 12:56pm: Effective immediately, the Waves courtesy bus service will cease all pick-up and drop-off operations. This change will remain in effect until further notice.
- MEMBERSHIP DRAWS: 9:32am: Effective immediately, all membership draws at The Waves including the Birthday Draw, Tuesday Barrel Draw, the Wednesday Membership Draw, the Thursday Membership Draw, and the Friday Membership Draw have been cancelled due to the Federal Government's social gathering restriction limit of 100 persons.
- LIVE MUSIC: 9:18am: Effective immediately, all live music and entertainment through to and including Sunday, March 30 is cancelled. This will also include the free morning show to be held on Wednesday, March 25.
- BINGO: 8:58am: Effective immediately, all bingo sessions at The Waves have now been cancelled due to the Federal Government's social gathering restriction limit of 100 persons.
- CAPACITY CROWDS: 8:51am: The Waves Sports Club is now enforcing the Federal Government's social gathering maximum numbers of 100 persons. The Waves will enforce this by head count at the entrance of the building.
Monday, March 16
- TICKETED SHOWS: 10:00am: Due to COVID-19 The Waves has cancelled both the Bring Me Some Water 4 My Jagged Little Pill and Fortunate Sons presents Creedence Clearwater Revival ticketed shows. All ticket holders will be automatically notified by email and a full refund of the ticket price will automatically occur.
COVID-19 Precautions in Effect at The Waves
The first necessary measure we have implemented is to send home any visitors who are clearly feeling unwell and are even mildly symptomatic of fever, running nose, coughing, sneezing, or shortness of breath. While we understand this is not an easy or comfortable temporary policy, we do insist that it is a necessary precaution for all, of which we are thankful of everyone’s cooperation.
Additional Actions in Effect:
- Re-positioning of seating and furniture to enforce appropriate social distancing.
- Supplying additional hand-sanitiser stations throughout the club.
- Supplying additional paper towel dispensers and bins near bathroom doors.
- Supplying individually packaged cutlery.
- Cancelling events, entertainment, and promotions which encourages large audiences.
- Sending staff home who are exhibiting even mild symptoms of illness.
- Disinfecting surfaces and frequently touched areas every hour.
- Disinfecting pokie machines every hour and upon request.
- Carefully monitoring the situation and following guidance from the World Health Organisation, other health organisations, and Australian industry specialists.
- Disinfecting The Waves courtesy buses at the beginning of each day, and hourly, during operation.
Frequently Asked Questions
1. Is The Waves open for business?
No, due to the Federal Government's announcement on Sunday, March 22 to close all licensed venues, The Waves Sports Club has ceased trading is now completely closed to the public. This includes all facilities. This forced closure will remain in effect until the Australian Federal Government allows a re-opening. There is no estimated time as to when this might occur.
2. Is The Waves still hosting Bingo?
No, all bingo sessions are suspended until further notice.
3. Is The Waves planning to close in the near future due to COVID-19?
As above, The Waves is now closed.
4. Is The Waves safe to visit due to COVID-19?
Additional to already stringent hygiene policies, The Waves has also put into effect additional disinfecting of surfaces and frequently touched areas, has installed many additional hand-washing stations, and has re-positioned furniture to encourage appropriate social distancing. We are also sending home any member, guest, or staff person who exhibits even minor symptoms of illness such as coughing, sneezing, running nose, fever, or shortness of breath.
With these hygiene and safety precautions in place, no obvious signs of illness in the club, and guided by advice from Queensland Health and the Word Health Organisation, we have no reason to believe The Waves is not a safe place to visit.
5. Does The Waves still have live music?
No, due to The Waves forced closure all live music is suspended.
6. Are The Waves ticketed shows still on?
No, due to precautions surrounding large social gatherings we have cancelled all planned ticketed shows. Ticket holders will automatically be contacted via email and a full refund of the ticket price with automatically occur.
7. Will The Waves honour gift cards or vouchers which expire during the COVID-19 precautionary period?
Yes, The Waves will honour all expired gift cards and vouchers which have expired in validity during this COVID-19 precautionary time. Please keep your expired gift cards and vouchers and present them to The Waves reception at your next convenience.
8. What are the zones in the club and can I move freely between them?
The Federal Government is now requiring that 2sq/m minimum space be available per person, per enclosed space. With that ruling, The Waves has measured its 6 enclosed spaces and applied appropriate person capacity limits to each, being 90 persons in Opulence Gaming Room, 94 persons in Sticky Fingers Coffee Shop Lounge, 45 persons in Horizons Bar, 99 persons in Rock Salt Bistro, 75 persons in Sails Function Room, and 35 persons in Pier One Function Room. And yes, customers may move freely between each area if their destination zone is not at capacity.
Need to Know More?
For any other questions or concerns relating to how The Waves is handling COVID-19, please email us at email@example.com or send us a message on any of our social media channels.